Welcome to CloudOU.AI ("CloudOU", "we", "our", or "us"), an AI-powered learning and knowledge platform operated by Clouder Corp., a Delaware corporation, USA, together with AI Cloud Pvt. Ltd., India, depending on the services provided and the applicable jurisdiction.

CloudOU is committed to protecting the privacy and security of every individual who uses our platform. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you access or use our website, applications, AI-powered tools, educational services, and related offerings (collectively, the "Services").

This Privacy Policy has been designed to align with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India), applicable United States federal and state privacy laws, and other applicable privacy regulations.

By accessing or using CloudOU, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

For the purposes of this Privacy Policy:

Learner means any individual who registers on CloudOU to access educational content, AI-powered learning tools, courses, assessments, certifications, or other learning resources.

Creator means any individual, instructor, educator, institution, organisation, or business that creates, uploads, publishes, manages, distributes, or monetises educational content, courses, videos, documents, assessments, or other resources through CloudOU.

Institution means any university, school, college, educational organisation, or corporate entity using CloudOU for educational or training purposes.

User refers collectively to Learners, Creators, Institutions, administrators, visitors, prospective customers, and anyone accessing our Services.

This Privacy Policy applies to all users of CloudOU, including:

• Learners
• Creators
• Educational institutions
• University administrators
• Faculty members
• Corporate customers
• Website visitors
• Prospective users
• Business partners using our Services

This Policy applies to information collected through our website, mobile applications, AI-powered services, customer support interactions, marketing communications, integrations, and other CloudOU Services.

We may collect different categories of information depending on how you interact with CloudOU.

A. Personal Information

This may include:

• Full name
• Email address
• Mobile number
• Date of birth (where applicable)
• Educational institution
• Professional details
• Student identification information
• Profile photograph
• Account credentials
• Subscription information
• Billing and payment information where applicable

B. Educational Information

To provide personalised learning experiences, we may collect:

• Course enrolments
• Learning history
• Assessments and quiz results
• Assignment submissions
• Certifications
• Learning progress
• Skills and competencies
• Classroom participation
• AI learning recommendations
• Learning preferences

C. User Generated Content

CloudOU enables Learners and Creators to upload and manage educational content, including but not limited to:

• Documents
• PDFs
• Presentations
• Videos
• Images
• Notes
• Research papers
• Assignments
• Code
• Course materials
• Messages
• Assessments
• Learning resources

Users retain ownership of their uploaded content unless otherwise agreed.

However, Users are solely responsible for any material they upload to CloudOU.

By uploading content, you represent and warrant that:

• You own the content or possess all necessary permissions and licences.
• Your uploads do not infringe copyrights, trademarks, intellectual property rights, confidentiality obligations, or any applicable laws.
• Your uploads do not contain unlawful, abusive, defamatory, fraudulent, harmful, misleading, obscene, or prohibited material.

CloudOU does not verify ownership of uploaded materials and shall not be responsible for any user-generated content uploaded through the Services.

D. AI Interaction Information

When you use AI-powered features, we may collect information including:

• Prompts
• Questions
• Uploaded documents
• AI conversations
• AI-generated responses
• Feedback provided on AI outputs
• Usage patterns
• Interaction logs

This information helps us provide, improve, personalise, monitor, and secure our AI-powered Services.

E. Technical Information

When you access CloudOU, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Device identifiers
• Operating system
• Language preferences
• Time zone
• Usage logs
• Session information
• Diagnostic information

Certain CloudOU services are intended exclusively for verified students.

During registration, students may be required to verify their identity using a valid student identification card or any additional documentation requested by CloudOU or the relevant educational institution.

CloudOU reserves the right to suspend, restrict, or terminate accounts where verification cannot be completed or where false information has been provided.

CloudOU uses cookies and similar technologies to:

• Authenticate users
• Maintain secure sessions
• Remember user preferences
• Personalise learning experiences
• Improve website functionality
• Analyse platform performance
• Understand usage trends
• Enhance security

Users may control cookies through their browser settings. Disabling cookies may affect certain platform features and functionality.

Please refer to our Cookie Policy for additional information.

CloudOU may use the information we collect to:

• Provide and operate our Services
• Create and manage user accounts
• Deliver educational content
• Personalise learning experiences
• Generate AI-powered educational assistance
• Recommend courses and learning pathways
• Process subscriptions and payments
• Respond to customer support requests
• Improve platform performance
• Monitor platform security
• Detect fraud and misuse
• Conduct analytics and research
• Develop new features and products
• Comply with legal obligations
• Communicate important service updates
• Improve the overall learning experience

We process personal information only where we have an appropriate legal basis to do so, including user consent, contractual necessity, compliance with legal obligations, legitimate business interests, and protection of users and the platform.

CloudOU uses artificial intelligence technologies to enhance learning, improve productivity, assist Creators, and provide educational support.

Our AI-powered features may be used to:

• Generate summaries and notes
• Answer educational questions
• Explain concepts
• Generate quizzes and assessments
• Recommend personalised learning pathways
• Generate code and technical explanations
• Assist instructors in course creation
• Improve educational outcomes
• Analyse uploaded educational material

Although we strive to provide accurate AI-generated outputs, artificial intelligence systems may occasionally produce inaccurate, incomplete, outdated, or misleading information.

Users should independently review and verify AI-generated outputs before relying on them for academic, professional, legal, financial, medical, or other important decisions.

CloudOU does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated content.

CloudOU may analyse AI interactions to improve service quality, enhance platform performance, strengthen security, and develop future AI capabilities. Where required by applicable law, such processing will be carried out in accordance with user consent and applicable legal requirements.

When you create a CloudOU account, you agree to receive essential communications relating to your account, security, subscriptions, learning progress, and service updates. These communications are necessary for the operation of the Services and cannot be opted out of while your account remains active.

You may also receive newsletters, product announcements, feature updates, educational recommendations, webinars, promotional offers, surveys, and other marketing communications from CloudOU.

By default, users may be subscribed to receive such communications. You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us at hello@cloudou.ai. Please note that unsubscribing from marketing emails will not affect essential account or security-related communications.

CloudOU values your privacy and does not sell or rent your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating and improving our Services. These providers may support functions including:

• Cloud hosting and infrastructure
• Artificial intelligence services
• Analytics and performance monitoring
• Customer support
• Authentication
• Email delivery
• Payment processing
• Security and fraud prevention

These providers are authorised to process information only as necessary to perform services on our behalf and are required to maintain appropriate security and confidentiality measures.

Educational Institutions

Where CloudOU is provided through a university, school, organisation, or corporate customer, we may share information relating to enrolment, learning progress, certifications, assessments, attendance, and platform usage with the relevant institution as required to deliver educational services.

Legal Compliance

We may disclose information where required to:

• Comply with applicable laws and regulations
• Respond to lawful requests from courts, government authorities, or regulators
• Protect the rights, safety, and property of CloudOU, our users, or others
• Detect, investigate, or prevent fraud, security incidents, or illegal activities

Business Transfers

If CloudOU undergoes a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

CloudOU operates globally through Clouder Corp. (Delaware, USA) and AI Cloud Pvt. Ltd. (India). As a result, your information may be processed, transferred, or stored in countries other than your country of residence.

Where personal information is transferred internationally, CloudOU will take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

By using our Services, you acknowledge that your information may be transferred and processed in jurisdictions that may have different data protection laws than those in your country.

We retain personal information only for as long as reasonably necessary to:

• Provide and maintain our Services
• Fulfil contractual obligations
• Resolve disputes
• Enforce our agreements
• Comply with legal, tax, regulatory, and accounting obligations
• Improve platform functionality and security

The length of time we retain information depends on the nature of the information, applicable legal requirements, and legitimate business needs.

When information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

Protecting user information is one of our highest priorities.

CloudOU maintains appropriate administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

These measures may include encryption, secure cloud infrastructure, access controls, authentication mechanisms, monitoring systems, regular security assessments, and industry-standard security practices.

While we take reasonable precautions to safeguard information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Users should also take appropriate measures to protect their account credentials and devices.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Restrict or object to certain processing activities
• Request a copy of your personal information where applicable
• Lodge a complaint with the appropriate regulatory authority

CloudOU will respond to verified requests within the timeframes required under applicable law.

If you are located in India, your personal information will be processed in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

Subject to applicable legal requirements, you may request:

• Access to your personal information
• Correction of inaccurate information
• Erasure of personal information
• Withdrawal of consent where applicable
• Information regarding how your personal information is processed
• Grievance redressal in accordance with applicable law

CloudOU will review and respond to such requests in accordance with applicable legal obligations.

Users located in the United States may have privacy rights under applicable federal and state privacy laws.

Depending on your jurisdiction, these rights may include the ability to:

• Access personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request data portability where applicable
• Exercise available opt-out rights under applicable law

CloudOU will process verified requests in accordance with the laws applicable to your jurisdiction.

You may request deletion of your CloudOU account or personal information by contacting us at hello@cloudou.ai.

Upon receiving a verified request, we will take reasonable steps to delete or anonymise your personal information unless we are required or permitted to retain certain information for legal, regulatory, security, fraud prevention, contractual, or legitimate business purposes.

Deletion of your account may result in the permanent loss of learning history, AI conversations, uploaded content, certifications, and other associated information that cannot be recovered once removed.